Patient Information


Guide to your First Appointment


Phone Introductions

We schedule a brief introductory phone call for new prospective patients. We do not charge for this introductory call. This is an opportunity to meet Lee Porter, Psych NP, the clinician, by phone and see if there is good potential for a therapeutic and productive relationship. It is also an opportunity to review practice clinical policies and answer questions. The clinical inquiry phone call is confidential and no patient record will be created. If we agree to move forward, you will receive a call back for the next available intake appointment.

Appointments and Scheduling

All appointments are held via a secure telemedicine system that you can access via a desktop computer, a tablet or mobile device connected to the Internet. You must have an Internet connection capable of streaming video to have a satisfactory telemedicine session.

A link is provided on your appointment confirmation email or text message.


Before Your First Appointment

We are a telemedicine practice so we collect all information needed online.

There will be several forms required to verify your identity, obtain payment, discuss consents for care, and detail your relevant medical history.

Identifying Information

First of all, we will need an email address, phone and your name and birth date to communicate. You use this information to log into our secure, cloud-based medical practice system.

We require a valid drivers license or government issued photo identification to confirm the identity of new patients.


Payment For Telehealth Services

We provide a secure online portal for payment. Payment is expected at time of service. Self pay patients may call for a fee schedule.  We participate in several support networks and programs that may allow you to access services at reduced or waived fees. We offer reduced fees for first responders, teachers, nurses and musicians who are self-pay. We also participate in the Oregon Wellness Program for healthcare workers licensed under the nursing, dental or medical boards of Oregon.


Health Insurance Verification

Please note that if you wish to use health insurance or another third party payer for your appointment fee, the coverage must be verified before we will confirm your appointment.

To allow for review of the information you submitted, we require patients complete the intake forms at least three business days before their scheduled first appointment.

June 2023 update: We contract directly (PPO) with Blue Cross, Regence and PacificSource (commercial or employer plans only). 

We are also contracted with  Providence, Moda and Aetna.  However please check your plan as we are not contracted for all plans with these companies. We can help you verify your insurance.

Insurance coverage of telemedicine or virtual care is changing with the ending of state and federal emergency, pandemic-related rules for coverage of mental healthcare via telemedicine. Check your plan to make sure virtual care from your provider network is a benefit.

Due to claims filing obstacles, we are unable to accept patients who wish to use Medicare (Part B – Outpatient care) at this time. We are also unable to accept EverNorth or Cigna insurance plans. We will re-evaluate this in August 2023.

Call our office for current insurance updates. 541-896-1555.

When signing in and completing patient intake forms, please include the front and back of your insurance card  so we can contact your plan administrator to verify coverage.






Video Telehealth


For your telemedicine appointments, please make sure you are in a private location without distractions, and test your camera to make sure you are comfortable with your location and video presence.

To keep your Telehealth session secure, we support 2 types of authentication, either via a unique appointment code or via a secure, password protected patient-practice portal.  If you are a new patient or do not have a portal account, an Invitation Code will be sent along with the appointment confirmation and reminder emails. 

Link to waiting room.  You will be asked to sign in and let us know you are in the waiting room. Lee will join you for your private appointment once you sign in. Video sessions are secure and are not recorded.

Telehealth Appointment Reminder:  When you schedule a telemedicine appointment at Telemental, you will be sent the web address and sign on code to join the session. Once you are an established patient you can access the telehealth through the patient portal via your password.

If you are disconnected from your session, you can re-connect using the link in your email to re-enter through the waiting room.

Patient Portal

The patient portal is how we communicate privately with our patients. We use this to obtain and send you medical records, educational materials and to communicate with you about treatments, labs, prescriptions and other medicines. Your email and date of birth will be used to set up a personal account.

There is a payment module that allows you to safely pay for your appointment.

Access patient portal through this link or the button belowPatient portal web URL: 


Telemental Patient Portal